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Project Management & Customer Service

Our team is there with you at every step of the way by serving our customers with clear communication and managing your program for success

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Direct Communication
Keeping you informed
and up to date at all times
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Service Focused

Your complete satisfaction is our goal

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Process Oriented

Consistent results from
proven management methods

Create a Successful Retail Environment with
Project Management & Customer Service

Managing for Success - Team working together

 

Managing for Success

S-CUBE project managers employ a structured process to collect and share all information pertinent to program success. They manage internal and external deadlines, facilitate collaboration among support teams, manage change orders, monitor inventory levels and spearhead all communications. We use an intensive discovery process and emphasizes efficiency through a standardized process of consistent, predictable, and replicable procedures to deliver on fixture program goals: quality, critical milestones, proactive communication, and optimum service. 


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Serving the Customer

S-CUBE customers are at the heart of everything we do and every decision we make. Our project managers partner with customers to advance project goals and manage all the details. Most importantly, a single point-of-contact improves communication with clients. This enables customers to spend time managing their business, not navigating our organization. 

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Serving the Customer - Shaking Client Hand

 

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See Our Work, Here are a Few Examples to Help Inspire Your Next Project

Wild Birds Unlimited Store Layout

Wild Birds Unlimited

We delivered a 33% lower cost savings on fixture package and consolidated shipping to lessen transit cost.

The Body Shop - Custom Fixtures

The Body Shop

Manufactured fixture solutions in our overseas facility. Debuted at GlobalShop 2018.

Bon-Ton Custom Store Fixtures

Bon-Ton

We delivered a 30% cost savings and shipped direct-to-store to speed delivery & lessen transportation/handling expenses.
 

Resources for Creating a Successful Retail Environment

Fixture Simplification eGuide

 

Fixture Simplification

Looking to save money on your fixture program? Why reinvent the wheel with custom fixtures when you can simplify? Learn how...

Download the eGuide

Making Your Store A Welcoming Space

 

Making Your Store A Welcoming Space

Serving the public means you naturally want to impress customers from the moment they walk in the door (or even earlier, with storefront displays, signage, and more). You have to be careful, however, about hitting shoppers or clients with a hard sell or your best products right when they...

Read Our Blog

Case Study: S-CUBE Showcases Savings and Speed

 

Case Study: S-CUBE Showcases Savings and Speed

Learn how we helped Bon-Ton with upgrading the fine jewelry and cosmetic department showcase programs. After the upgrades Bon-Ton reported a 20% sales increase in their fine jewelry and cosmetics departments! In total we were able to deliver a 30% cost savings!

Read the Case Study

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Chat with Jeff or Kevin
Tell us about your project to get started.

Our team of industry veterans can share strategic insights, explore options and challenge costs to deliver exceptional client solutions.

Frequently Asked Questions

What does the project management process include?

Our project managers follow a structured, repeatable process that ensures every detail of your fixture program is accounted for. This includes managing timelines, coordinating with internal teams and suppliers, tracking inventory, facilitating change orders, and ensuring all communications are proactive and transparent from start to finish.

Will I have a single point of contact throughout the project?

Yes. Every client is assigned a dedicated project manager who acts as your main point of contact. This simplifies communication and ensures consistency, so you can focus on running your business instead of chasing updates across multiple departments.

How does customer service support fixture rollouts?

Customer service teams work alongside project managers to ensure timely support, troubleshooting, and status updates. Whether you need last-minute adjustments, shipping updates, or guidance on new locations, our team is available to keep your rollout on track.

What makes the project management team different from other fixture companies?

Unlike generic service providers, our team uses proven systems and communication protocols that emphasize collaboration, proactive updates, and milestone tracking. We don’t just deliver products — we manage programs for long-term success.

Can the team handle complex or multi-store fixture programs?

Absolutely. We’ve managed fixture programs for national brands with hundreds of stores. Our experience, along with warehouse support and logistical partnerships, allows us to handle high-volume rollouts with speed, accuracy, and visibility.

How do you ensure consistent service across multiple projects?

We use standardized internal systems that track every fixture program from kickoff to completion. This ensures consistent outcomes across stores and repeat projects, with clear documentation, transparent updates, and continuous process improvements.